Case Study | Altice USA

Altice USA Enhances Innovation and Investments with Optimized Project and Portfolio Management

  • Company: Altice USA (formerly Cablevision)

  • Industry: Telecommunications & Media

  • Size: Over 10,000 employees

The Customer: Connecting and Entertaining Customers

Altice USA, one of the largest broadband and video service providers in the United States, serves over 4.9 million residential and business customers across 21 states. Known for delivering customer-centric products and solutions, Altice USA continuously invests in its networks and services to drive innovation and maximize value for its customers.

The Challenge: Addressing Process and System Limitations

Altice USA manages a portfolio of 860 active projects, but inefficiencies in their project and portfolio management (PPM) system were creating challenges. Issues with estimation, allocation, and resource management hindered the organization’s ability to deliver projects effectively. Additionally, the system needed to integrate seamlessly with Oracle Financials and Jaspersoft for enhanced reporting, which was critical to safeguarding project delivery and ensuring user productivity.

The Solution: Upgrading to a High-Performing PPM System

Altice USA partnered with Rego Consulting to upgrade and optimize their PPM solution. Key elements of the solution included:

  • System Upgrade: Rego cleansed inactive data, installed CA PPM 14.2 (formerly CA Clarity), and migrated all project information and users to the upgraded system.
  • Performance Optimization: Rego resized the database, increased memory and CPU capacity, and streamlined processes to accelerate performance and improve the user experience.
  • Custom Interfaces for Demand Tracking: Designed and deployed two custom interfaces to support a new demand tracking module, enhancing resource allocation and management.
  • User Training: Delivered comprehensive training on the upgraded system and project methodologies to Altice USA’s 1,400 users, ensuring seamless adoption and minimizing productivity losses.

The Benefits: Improved Visibility, Performance, and Decision-Making

The upgraded PPM system provides Altice USA with robust functionality and seamless integration with Oracle Financials and Jaspersoft for advanced reporting. Key benefits include:

  • Enhanced Resource Management: Improved estimation and allocation of resources across the portfolio.
  • Optimized User Experience: Faster, more reliable system performance enhances user productivity.
  • Improved Decision-Making: Greater visibility into project data supports more informed decisions and strategic planning.
  • Future Expansion: Altice USA is now planning to extend the use of CA PPM to include corrective and preventive actions (CAPA), mobile timesheets, and portfolio management, with plans to onboard field personnel and business users.

By partnering with Rego Consulting, Altice USA has optimized its PPM system, ensuring the organization can continue to deliver innovative products and services while maintaining efficiency and safeguarding its investments.

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