IDEXX Strengthens Governance and Supports Growth with Standardized Project and Portfolio Management

Founded in 1983, IDEXX Laboratories is a global leader in veterinary diagnostic instruments, reference laboratory services, and dairy and water testing. With products and services offered in over 175 countries, IDEXX ensures the health of animals while contributing to safe milk and drinking water for people. Headquartered in Maine, USA, IDEXX continues to drive innovation in healthcare equipment and services.

IDEXX invests tens of millions of dollars annually in R&D, driving the development of innovative products and services critical to the company’s growth. With multi-year projects involving thousands of global contributors, IDEXX needed greater rigor and visibility to manage its R&D portfolio effectively.

Upon joining the S&P 500® Index in 2017, IDEXX sought to strengthen governance and safeguard investor confidence. However, teams across the organization relied on spreadsheets and disparate systems, resulting in inconsistent processes and limited visibility into financials, resources, and product roadmaps. The company recognized the need for a standardized approach and a single system to enhance project insights and governance.

Re-engaging Rego Consulting, IDEXX expanded its successful IT project management practices to its R&D organization. Rego worked closely with IDEXX’s PMO and scientific teams to:

• Define Standard Processes: Established consistent project management, resource management, and timesheet processes tailored for the R&D environment.
• Deploy Clarity PPM: Configured the system to align with newly defined processes and ensure scalability.
• Provide Change Management Support: Rego guided organizational change management, driven by the IDEXX PMO, to foster adoption among staff unaccustomed to project management tools.
• Develop Custom Training: Created training videos for global scientific teams and delivered classroom sessions for managers and users to ensure seamless onboarding.
• Enable Self-Sufficiency: Trained IDEXX staff to configure Clarity in-house, reducing long-term support costs.
• Leverage RegoXchange™: Utilized ready-to-use portlets, reports, and training materials to enhance Clarity’s value while minimizing development time and costs.

IDEXX now operates with standardized systems and processes, adopted by approximately 570 users globally. Key outcomes include:

• Improved Project Management: A centralized source of truth offers clear visibility into financials, resources, and dependencies over multi-year projects.
• Enhanced Resource Management: Insights into resource allocation and involvement at various project stages improve planning and efficiency.
• Better Budget Management: Timesheets and resource management tools ensure precise tracking of labor costs, enabling tighter budgetary control.
• Actionable Reporting: Managers and executives now access detailed, real-time insights into complex R&D projects with the touch of a button.

By partnering with Rego Consulting, IDEXX has significantly improved the governance, visibility, and management of its R&D portfolio, safeguarding investments and supporting continued growth. These advancements also enhance IDEXX’s appeal to investors, positioning the company for long-term success.