Case Study | Health Insurance Provider
Health Insurer Safeguards IT Investment with Optimized Project and Program Management
The Challenge: Supporting a Major New IT Program
Facing rapid growth and industry changes, the health insurance provider embarked on a major new IT program. This initiative involved migrating all major applications to a transaction gateway and managing the development, support, and maintenance of the new platform. As the largest IT program in the company’s history, effective management of every workstream was crucial. The insurer decided to review its existing Project Management Office (PMO) and establish a new Program Management Office to oversee the IT initiative’s delivery.
The Solution: Refining Project Management and Methodology
The company partnered with Rego Consulting to establish the new Program Management Office and redefine its PMO and project methodology. Rego Consulting played a pivotal role by:
- Creating an Online Playbook: Developed an online playbook to facilitate adoption and encourage communication across the organization.
- Configuring Clarity PPM: Customized the existing Clarity PPM solution to support the new project management approach and enable comprehensive program management.
The newly established Program Management Office now oversees all aspects of program delivery, from initiation, scheduling, and reporting to team, risk, issue, and change management, across 100 highly interdependent projects.
The Benefits: Safeguarding Investments
Adopting a consistent, updated, and best-practice approach to program and project management enabled the IT department to focus on meeting business needs rather than following a traditional, software-led approach. Key benefits include:
- Enhanced Business Capabilities: Improved alignment of IT projects with business goals, enhancing overall business capabilities.
- Efficient Use of Budgets and Resources: Ensured effective utilization of budgets and resources, contributing to greater efficiency and competitive advantage.
- Improved Project Delivery: Streamlined delivery of projects and business initiatives, safeguarding the company’s current and future IT and business investments to support growth.
With Rego Consulting’s expertise and the optimized use of Clarity PPM, the health insurer is well-positioned to manage its IT program effectively, ensuring it meets business objectives and adapts to industry changes.
