Liberty Mutual Safeguards Productivity and Project Delivery with Enhanced Clarity Performance

Liberty Mutual is a diversified global insurer and ranks as the fourth largest property and casualty insurer in the USA. The company provides a broad range of insurance products and services to individuals and businesses, helping them protect and preserve their assets, earnings, and cherished possessions.

With approximately 20,000 active projects at any given time, ranging from developing new online apps and services to integrating global acquisitions, Liberty Mutual relies heavily on Clarity Project and Portfolio Management (PPM) to ensure efficient and timely project delivery. However, the system began to experience performance issues during peak usage, leading to slowdowns and ‘out of memory’ warnings that affected user productivity and overall efficiency.

To address these issues, Liberty Mutual engaged Rego Consulting to optimize the performance of their Clarity PPM system. Rego’s experts conducted an in-depth performance review, uncovering several key issues:

• Heap Data Dumps: The application performed heap data dumps as large as 1.5 GB and 1 GB for the Background (BG) memory, leading to excessive garbage collection times within the Java Virtual Machines (JVMs).
• Low Database Memory: The performance review identified low database memory. For optimal Oracle database performance, Rego recommends that buffer cache hits exceed 99%, as memory retrieval is significantly faster than disk retrieval.

Based on these findings, Rego implemented several enhancements:

• Increased JVM and BG memory.
• Expanded database cores.
• Added dedicated JVMs for XOG users, administrators, and schedulers.

Rego Consulting’s intervention successfully resolved the performance issues, leading to significant improvements in Clarity’s performance. As a result, Liberty Mutual experienced:

• Enhanced Productivity: The 10,000 Clarity users now benefit from a more responsive system, safeguarding the timely delivery of critical projects.
• Stabilized Environment: Rego’s optimizations provided a stable and efficient environment that supports ongoing project delivery and operational efficiency across Liberty Mutual’s global operations.

Through Rego Consulting’s expert guidance and technical solutions, Liberty Mutual ensured the continued success of its projects, maintaining high productivity levels and supporting the company’s ongoing growth.