Services | Managed Support

World-Class Clarity Support

Your Trusted Partner for Clarity Managed Support

Rego Consulting specializes in providing highly responsive, expert-level managed support for all your Clarity PPM needs.

Why Choose Rego’s Managed Support?

With over 200 Clarity experts on staff, each equipped with deep technical knowledge and real-world experience, we support organizations across the globe. Our clients range from mid-sized businesses to Fortune 500 companies, and we actively manage Clarity environments for hundreds of satisfied customers.

Three Levels of Expert Support

We offer three levels of managed support to ensure you’re always covered, no matter the complexity of your request.

Level 1
Operational Support

WHAT’S INCLUDED

  • User Administration: Support for user accounts and access rights.
  • Monitoring & Maintenance: Daily performance monitoring and instance management.
  • Basic Troubleshooting: Break-fix support for day-to-day issues and quick resolutions.

Level 2:
Functional Maturity and Feature Delivery

WHAT’S INCLUDED

  • Functional Consulting: Best practice guidance to optimize your Clarity setup.
  • Major Upgrades: Assistance with planning and executing version upgrades.
  • Custom Reporting: Tailored reports, dashboards, and performance metrics for better visibility.

Level 3:
Governance, Strategy, and Architecture

WHAT’S INCLUDED

  • Strategic Roadmaps: Long-term planning to align Clarity with your business objectives.
  • Advanced Integrations: Seamless integration with other enterprise tools.
  • Complex Support Needs: We provide end-to-end support for complex customizations, architecture, and performance enhancements.

Unmatched Responsiveness

  • Same-Day Admin Support: We resolve 100% of Level 1 requests within one business day.
  • Rapid Response Times: For Level 2 and 3 issues, we acknowledge all requests within three business hours, with 90% of actionable plans delivered within one business day.
  • Emergency System Outages: In case of outages, expect a response within one hour, ensuring minimal disruption to your operations.

Proactive Management and Reporting

To ensure complete transparency, we provide detailed monthly support reports that include:

  • Accomplishments
  • Roadmap updates
  • Planned release schedules
  • Communication plans

You’ll always know what’s happening with your Clarity system, and you’ll get to know our support team by name — a dedicated team of senior Clarity practitioners.

Focus on What Matters

With Rego’s Managed Support, you can focus on delivering value to your customers and stakeholders while we take care of the complexities of managing and optimizing your Clarity environment. Contact our team today for a free consultation and discover how we can support your success.

Get started with your personalized demo

Managing projects efficiently is crucial. Clarity pricing packages are tailored to your specific needs. Contact our team to get your customized package.